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ESAs publish guidance on the definition of ICT services under DORA

11 Mar 2025
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On 22 January 2025, the European Supervisory Authorities (ESAs) released a Q&A guidance prepared by the European Commission, clarifying the definition of information and communication technology (ICT) services under the Digital Operational Resilience Act (DORA). The Q&A guidance was published by the European Insurance and Occupational Pensions Authority (EIOPA).

Broad scope of ICT services

DORA adopts a broad definition of ICT services, covering digital and data services provided through ICT systems on an ongoing basis. Financial entities must assess whether the services they use fall within the scope of Article 3(21) of DORA, considering clarifications in Recital 63 of DORA.

Financial vs ICT services

Where regulated financial services entail an ICT component, the financial entity ought to assess whether those services constitute an ICT service under DORA. In case the outcome is positive, then the related ICT service should be considered to predominantly be a financial service. The European Commission clarifies that such regulated financial services could be provided by an EU-regulated financial entity or a third-country one.

However, standalone ICT services provided by financial entities, unrelated to or independent of regulated financial services, fall under DORA’s definition of ICT services. The same approach applies to ancillary services, depending on their connection to financial services.

Key takeaway

Financial entities should carefully assess their ICT services under DORA and distinguish them from financial services where applicable. For completeness, while this guidance helps clarify existing rules, only the Court of Justice of the EU has the authority to interpret EU law definitively.

For more information, the Q&A can be found on EIOPA’s official page, here.